Please read this document carefully as it will tell you everything you need to know about the terms and conditions on which we will deal with each other.
If you would like to book a technician to visit your domestic home appliance using our online system, you will need to agree to the terms and conditions below.
All technicians appointment dates and times are subject to availability. We may contact you and offer an alternative date or time should the need arise. By using this online facility, and arranging an technician visit, you have agreed to be present at the selected time and date. If you are not available for any reason, please call (012) 006 5119 or WhatsApp (061) 773 9900 as soon as possible to rearrange the visit. If you are not at home when the technician visits at the agreed time, we still charge you for the call-out fee, which we will send you an invoice and a picture of your house to prove we did call out.
Macpro Appliances Services reserves the right to make void any warranty upon the end user or unauthorized person or agent, removing or tampering with any parts fitted to the appliance during the warranty period. Any parts supplied by Macpro Appliances Services shall remain the property of Macpro Appliances Services during the period of warranty.
Any repair which involved the cleaning of refrigeration drainage channels or hole will not carry any form of warranty unless the fault reoccurs within 7 days.
Door hinges of all types and door seals are covered against manufacturing defects for a period of 6 months, should any damage be caused by neglect, misuse or abuse i.e. bending straining, tearing or forcing, damage caused by this kind of influence will void any warranty of the damaged part resulting in a fully chargeable repair / service visit.
Macpro Appliances Services shall not be responsible for food loss or laundry cleaning costs due to a defective replacement part under the warranty period. However this part will be replaced free of charge.
We will not carry out a repair to your appliance if:
(i) parts are unavailable
(ii) your appliance is not, in our reasonable opinion, capable of being repaired
(iii) your appliance is, in our reasonable opinion, beyond economical repair
(iv) where there is no fault found with your appliance
(v) where, in our opinion, your appliance is not reasonable accessible due to manner of its installation.
In these instances you will still have to pay the charge for the technicians call-out fee.
If your product came with a manufacturer’s WARRANTY which means that your repair costs may be covered. Full terms and conditions can be found at the manufactures website or your receipt (Invoice) . By agreeing to these terms and conditions you are also agreeing to our WARRANTY terms and conditions. If your appliance is under WARRANTY, please have your proof of purchase or repair available when the technician visits. If you do not have any proof of purchase for your appliance, we have a right to charge you for the repairs.
The WARRANTY does not restart.
The proof of purchase date | Invoice remains the start date of the warranty period. The warranty period for spare parts fitted within the WARRANTY period of the appliance ends with the expiry of the warranty on the appliance as a whole.
Please note that the warranty covers appliances used for normal domestic purposes only and used in accordance with the operating installation and maintenance instructions. We also reserve the right to invalidate the WARRANTY.
Repair costs can be covered by insurance policies or protection plans. If you have such a policy please read this section. If your appliance is covered by an insurance policy, extended WARRANTY, please have your proof of cover documents available when the technician visits. Please note that if your insurance company or extended WARRANTY company refuses to pay for the repair, you will be charged. Companies may insist that you get an authorization number from them before a repair is carried out. If this is the case with your company, then you must obtain this authorization number to a technician and contact details of the insurance, have it available when the technician visits otherwise you will be charged on completion of the repair. Cash On Delivery (COD)
If the appliance is out of WARRANTY, the repair will be chargeable. Even if the appliance is under WARRANTY, we may still charge for the repair. By agreeing to these terms and conditions you are also agreeing to the terms and conditions of the warranty. WARRANTY repairs are not covered on items affected by:
(i) Load shading
(ii) Strike by lightning
(iv) Someone tempered around with the Appliance
(v) TV, cracked screen
After a repair our chargeable work and the parts used are guaranteed for 6 months and the labour charges for 3 months. In order to claim under this WARRANTY, please keep your invoice as proof of purchase so that you can claim under this WARRANTY, and give the invoice number to the Customer Service Advisor when you book the new visit (our telephone numbers are (012) 006 5119 The technician will also need to see the invoice at the start of the visit. The WARRANTY period for spare parts fitted within the WARRANTY period of the appliance ends with the expiry of the WARRANTY on the appliance as a whole. These WARRANTY do not affect your statutory rights in relation to the quality and description of materials and services. You can contact your local trading standards or Advice if you need more information about your statutory rights.
Please note that a breakdown of the machine in the future which shows similar symptoms covered by the initial repair may be due to another fault or a different component. The technician will be able to determine if this is the case.
You are entitled to cancel this agreement. If you wish to cancel you must do so in writing and send it (which is by email) within 1 calendar day of the date of your booking. Your notice to cancel will have been taken to have been received as soon as you send it to us. Please note that you will be required to pay for any service we provide to you if you ask us to start work before the end of your cancellation period. If you cancel a booking and you have made any payment in we will refund these amounts to you, expect call-out fee.
In the unlikely event that there is any defect with the Services:
(i) please contact us and tell us as soon as reasonably possible; and
(ii) please give us a reasonable opportunity to repair or fix any defect. You will not have to pay for us to repair or fix a defect with the Services provided under the terms of our agreement.
As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Advice or Trading Standards office. Nothing in this agreement will affect these legal rights.
Payment is due at the completion of the technician visit or the completion of the repair, whichever is later. We accept cash, swipe, EFT , Visa Debit, MasterCard. The following cards are not accepted: American Express, and Maestro International.
If you cancel this agreement and we have already started work on your order/service by that time, you will pay us any costs we reasonably incurred in starting to fulfill the agreement, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. Unfortunately, if you cancel this agreement and we have already dispatched your ORDER to you, we will not be able to cancel this agreement until it is delivered. In this case, if you return the ORDER to us, we will have to charge you the cost of collection or you will have to pay the cost of returning the ORDER back to us. This will not affect your refund for the ORDER, but any charge for collection will be deducted from the refund that is due to you.
If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of R250 PER 14 DAYS. From time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
However, if you dispute an invoice in good faith and contact us to let us know promptly after you have received an invoice that you dispute it.
If we fail to comply with this agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
If we are installing the Appliance and/or providing Services in your property, we will make good any damage to your property caused by us in the course of installation or performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and/or performance by us. We will be as careful as possible when moving your appliance if needed to effect a repair, however will not be responsible for any damage caused to floor coverings, plinths worktops , units or cupboard doors should they need to be removed to gain access to the Appliance. Should the appliance not be accessible or indeed not have been fitted in accordance with the manufactures installation instructions we shall progress no further unless instructed by yourself and that you agree that any damage that may be caused is your responsibility.
We only supply the Service for domestic and private use. You agree not to use the Service for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability for:
(i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors
(ii) fraud or fraudulent misrepresentation
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by an Event Outside our Control. An Event Outside our Control means any act or event beyond our reasonable control.
If an Event Outside our Control takes place that affects the performance of our obligations under this agreement:
(i) we will contact you as soon as reasonably possible to notify you; and
(ii) our obligations under this agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside our Control. Where the Event Outside our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the event outside our Control is over.
We reserve the right to change the terms and conditions of this service, at any time, without prior notice
We may transfer our rights and obligations under this agreement to another organization, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under this agreement.
This contract is between you and us. No other person unless instructed by Macpro Appliances Services shall have any rights to enforce any of its terms.
Each of the paragraphs of this agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under this agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.